Terms of Service
Pricing Policy
– Quotes in most cases are accurate; however, no pricing is final until
the yard is fully inspected on the first visit. We will communicate with
you if there is any price change before starting services.
Payment Policy
– Payments for initial or one-time cleanups are due upon completion
of the job.
– If you move forward with monthly service after an initial cleanup,
you will be billed for the remainder of the month on your second
cleanup.
– Payments for recurring services are due on the first day of each
month prior to receiving services.
– If payments are late, you will be subject to a $10 late fee.
– The monthly fee is based on a 52-week calendar and averaged out
over 12 months. For months with 5 weeks instead of 4, you will not be
charged for the extra visit as it is built into the monthly pricing.
– When first linking a debit or credit card to your online portal, a test
transaction for $1.50 will occur. No money is taken out of your
account.
Winter Policy
– Black Hills Scoop Squad operates 12 months a year and will always
show up when weather conditions are safe, regardless of rain, snow,
or other unfavorable weather conditions.
– If we are unable to provide service for one week due to unsafe
conditions, we will perform double duty the following week. We will
not charge you for the week missed.
No Access Policy
– If BHSS is unable to gain access to your yard because the gate has
been locked, you will still be charged for the cleaning; however, we
will pull double duty the following week.
– Your pet waste technician will knock at the door and make
attempts to call you before skipping your yard that day. You will be
notified via the customer portal as well.
Cancellation Policy
– Black Hills Scoop Squad has no contracts, and clients can cancel
services at any time for any reason with 48 hours’ notice. Clients can
call in to cancel or update their subscription plan through the
customer portal.
– Clients that pause services for certain times of the year will be
subject to initial cleanup fees or spring cleanup fees when they
return to their monthly subscription.
– If a customer cancels services halfway through the month, they will
be refunded for services that have not occurred. The refund will be
processed to the payment method on file in the client portal at Client
Dashboard (sweepandgo.com)